Archives for June 2010

What Your Hand Shake Says About You

When you prepare to shake someones hand what is going though your mind?  I ask this question because how you answer it speaks to your success in making a good first impression.  Have you ever met someone for the first time and when they shock your hand they squeeze it so hard that it feels like they are trying to hurt you?  You remember the incident but it did not leave you with a good first impression.

How about the hand shake you received when it appeared that the person hardly wanted to touch you?  There hand was limp, pointed toward the floor and they pulled away as soon as possible.  They left an impression too, but not one that was welcoming or fostered the opportunity to develop a trusting relationship.

How you shake hands is vitally important to developing a good relationship.  You should offer your hand and lean forward (to show interest – inviting a return hand shake).  When you receive the other persons’ hand in yours I recommend that you make eye contact and smile.   This will help to instill trust and open the opportunity to develop a relationship.  Making first contact with someone new is like a waltz.  It is a dance done with grace and dignity.  The approach is slow, intentional and deliberate.  You do not want to have a rock and roll approach where you are moving without an anticipated next step.

You make a physical connection when you shake hands.  I know that you want it to be a good, lasting and positive impression that you make when the hand shake is over.  Feel free to share your hand shaking experiences both good and bad below.

The 2010 NBA Finals Winner Is

Predicting the winner of the 2010 NBA Finals was an easy task.  If you watched the game you know that the Boston Celtics and the Los Angeles Lakers played in a classic rivalry that is an integral part of NBA basket ball history.  It was a surprise to no one that both teams were going to play their very best.  But no one would have predicted that this series would go to a seventh game.

Well I made a video prediction of the winner of tonight’s 2010 NBA Final’s seventh game.  Check it out.

Now for my prediction, who will win this deciding seventh game? To your surprise I predict two winners.  Yes two.  The first winner will be the team with the best team work.  Yes both teams have great players and individual stars but if they do not play together as a team they will not win.  The second winner is the viewing public.  They will experience some of the best basketball playing on the planet.

I would like you to take the knowledge of this concept and apply it to your work environment.  Regardless of your position, CEO, Vice President, Director, Manager or Supervisor you want to develop a winning team.  You know that developing a winning team has a positive impact on your company’s bottom line.

But just as important, developing an effective team will have a positive impact on your customers.  The one thing that no one can afford to do is to lose a customer.   Great team work can result in enhancing customer loyalty, as a result of team members going the extra mile because they feel empowered to do so.  My talent is working with your team member to help them develop into a more effective strength focused working unit.  Please feel free to share your thoughts about team development or improvement you would like to see in your team members in the comments below.

Your Body Speaks Even When You Do Not

Did you realize that more than 70% of our communication is nonverbal?  In fact I read an article which said that a recent UCLA study suggested that up to 93 percent of communication effectiveness is determined by nonverbal cues.  What does this mean to you when making a first impression?

As you approach someone they will be watch your facial expressions, eye contact, posture, hand and feet movements, body movement and placement.  All of this happens in less than 30 seconds and people will make a value judgment of who you are and what you are capable of doing long before the first hello.   With this said let’s talk about:

Eye Contact – Depending upon your culture or upbringing how comfortable you are making eye contact with a stranger will vary widely.  If you plan to be successful in business then you need to be willing to talk to new people.  Having good eye contact is crucial to developing a meaningful and trusting relationship.  People want to do business with other people who they trust.  When you do not keep eye contact with someone who you are speaking with it gives the impression that you have something to hide.  So if you are someone who does not maintain good eye contact when speaking to someone new what should you do?

I recommend that you practice.  Where? Everywhere, at the supermarket, in the cleaners, at the ice cream shop, any place that you find people you do not know and that you share something in common with.  What do you share in common?  The location where you are and what you are doing there.  That can be the opening of the conversation, “Did you see any great sales in the circular?”, “I usually come to the cleaners on Wednesday because they give you 20% off did you know that?” , “I love their Butter Pecan  Ice Cream what is your favorite?”  Practicing will make you more comfortable and give you a chance to become more aware of your eye contact.

Another suggestion is to think of the new people you meet as potential new friends not strangers.  These are potential new friends who are willing and able to work with you but you just have not met them yet. I read an interesting post by Marlene Green entitled “We have the power to change our conversation” and thought you would enjoy reading it as well.  Please feel free to share what has worked for you in developing better eye contact when speaking to new people.

The Art of Selling Yourself

Your ability to sell yourself is vital to your ability to develop a relationship.  It does not matter if the relationship is business or personal, the most important thing is to make a good first impression.   How do you make a good first impression?

Smile – You must smile when you first meet someone.  It might seem kind of funny that I even mention it, but you would be surprised at how many people do not smile when they are approaching to meet someone.  Your smile is your greeting card.  It says, hello I am a friendly person and I would be a nice person to meet.  Now let’s think about this for a minute, who would you like to meet a friendly person or an indifferent of uninterested person?  Of course you want to meet the friendly person.

Smiling is just the first step in the process and I hope that when you meet someone today that the first thing you do is smile.  I am willing to bet that the majority of the time you will receive a smile in return.

Free Webinars

When you hear the words free webinar what do you think?  Not worth my time?  How good could it be if it were free?  Well I would like you to look at free as an opportunity to try something and see if you like it.  It is the same as going to the Supermarket or Cosco and trying a sample food item or beverage that they are running a special on.

Normally you probably would not have considered trying the item that the store has to offer but since it is free you thought you would try it.  The same thinking applies to attending a free webinar.  The best part is you can listen to the information via phone or by computer.  A webinar allows you to see what is being taught.

If you are a visual learner like me you enjoy watching what is being taught and retain it better by watching.  My friend Toolie is conducting a free webinar tonight, Tuesday night, June 15th, at 6 pm Pacific, 9 pm Eastern time as part of her “I Can Fix My Web Site” series.

If you think your website could use an improvement I would recommend signing up to attend this free webinar.  This is an opportunity to learn great information and sample my friend Toolie teaching style.  Don’t miss out.  Click the link to register and please feel free to tell me what you thought of the Webinar.

Daily Goals – Do You Have Them?

So many of us talk about the goals that we have and that is it.  It does not go any further, it is just talk.  I suffer from the same problem so I know what I am talking about 😉 .   If you suffer from the same problem no need to worry.  I would like to share a strategy that you can use to address this problem.

Writing down your goals makes them real and not just a dream that you have.  Putting a date to the goal makes it a focused goal that you can work toward.  We have all heard that goals need to be Specific, Measurable, Attainable, Realistic, and Timely but writing it down brings it to life.

So let’s talk about the things you accomplished today.  Those are goals that you reached.  Why don’t you write those accomplishments down on paper so you can see them?  It is good to look at them and realize the number of accomplishments you completed today.  In our fast paced world we don’t spend the time acknowledging our accomplishments.  Please take the time before you eat dinner to write down your accomplishments for the day, when you do please include those things that you did not have a chance to complete today.  These unmet goals are opportunities for tomorrow’s success.  Make sure you write a to do list or a goal sheet and pursue them for tomorrow.  Do not feel bad about not reaching those goals.  Develop a plan and go out tomorrow and make it happen.

Leadership in Toastmasters

Looking for an opportunity to become a leader?  Consider joining a Toastmasters Club.  Toastmasters is an International Organization that helps members become better communicators and leaders.   To be honest, I believe Toastmasters is the best kept secret for anyone who is  determined to improve themselves, willing to work and not afraid to leave their comfort zone.

I joined Toastmasters because I was deathly afraid of speaking in public and it was something I had to do more of as a Director of an Admissions Office in a level one trauma center.  I will discuss my accomplishments in Toastmasters in a future posts.  But I do want to talk to you about leadership.  In a Toastmasters club there are 7 leadership positions (Club Officers) and it is their job to help the club member reach their goals.

The individual member goals help the club become a distinguished club. There are several levels of being distinguished, from distinguished to select distinguished and president distinguished.  I am currently an Area Governor in my Toastmaster District and responsible for 5 clubs.  I work with the club officers to help them become distinguished.  If a club meets all 10 goals they will be president distinguished.

Last year I presented a workshop which focused on Toastmaster Club development at the Spring Conference in both New York and New Jersey.   Below is an excerpt from that presentation which focuses on the Distinguished Club Program (DCP).  There are a number of acronyms in Toastmasters.

So many times the idea of club development is a boring topic to present in a workshop so I decided to spice it up by being a Michael Jackson Impersonator (This was before Michael’s untimely death).   I preformed a different Michael Jackson song parity for each segment of my club development workshop.  Humor is one of my talents and I love to make people smile.  I hope you liked the video and if you are not a member of Toastmasters consider joining a club near you.

Free Cool Web Site Features Webinar

Do you have a blog or website that you feel could look more up to date?  You really want to be able to make these changes to your blog or web site yourself but you just don’t know how?  Or maybe you have a little knowledge to get started but you are just not that confidant to go all the way and start to fix those things that have been bothering you about your site.  Help has arrived.   Jocelyn “Toolie” Garner has been my web coach for a number of years.  In fact I learned HTML from one of her courses.

Let me tell you I was scared out of my mind when I started blogging.  There were so many things about a web site that I just did not understand.  Toolie made the secret language of HTML come alive for me.  Now I am building web sites for Physicians, Speakers and Coaches.  It is amazing to think that I am doing this at all.  And Tollie has played a major role in providing me with the knowledge to be successful.

This is why I am so excited to share with you Toolie’s free Cool Web Site Features Webinar.  Toolie is a great teacher.  She explains things in easy to understand language and does not make you feel like a dunce when you ask a question.  She will be teaching a class on the web this Tuesday on cool web site features.  And her class is free.  All you have to do is sign up for Toolie’s free Cool Web Site Features Webinar here.  I forgot to tell you the time.  The class will be Tuesday night, June 15th, at 6 pm Pacific, 9 pm Eastern time.

If you have always wanted to make your web site unique with special features that will attract your visitors to connect with you, then you must attend this call.  I know you will benefit from the call and be happy you invested the time to learn how to do it for yourself.

Building Your Irresistible Brand

Do you have a dream or idea about your business?  Have you thought of developing products and services for people you know can benefit from them? But you have not been successful because you have not determined your brand identity.  This is a problem that a number of us face when we are starting a new business.  The best thing to do is to get someone to help you.  You need someone who can provide you the strategy you need to be successful.  You need someone with a proven track record and results that you can measure.

That person is my friend Lethia Owens.  Lethia is a certified personal branding and social media marketing strategist with a track record of measurable proven results. She knows there are a number of people across the country that could benefit from the information she has to share so she decided to meet the people where they are.  Lethia has embarked on a 7 City Tour that extends from one end of the country to the other.   Check out her TV news interview below.

I met Lethia about 5 years ago at the National Speakers Association Annual Conference in Orlando, Fl and she is a dynamic international speaker.   When she was in the process of putting this tour together she asked if I would be a co-manager of her affiliate program for the tour.  I accepted and would like to invite you to become an affiliate too. 

If you are not familiar with the affiliate process it is a great way to help others and make money too.  With that said I must reveal that I will make money as an affiliate if you purchase from the links in this post.  But if you become an affiliate you can make money too.  You will get all of the details from clicking the 7 City Tour Link and scrolling to the bottom of the page and click the “Earn and Learn” Affiliate program link.

If you cannot attend one of the tour dates yourself consider sending this information to a friend who can.  Better yet there may be a way for you and your friend to attend the tour at a city near you for the price of one admission.  Check out the city and tour information for details.  You and your business will benefit from the information that Lethia has to share.  If you plan to come to the New York City Tour I look forward to meeting you there.

Chairing A Conference

Last year I chaired an Anti-Racism Conference for the Episcopal Diocese of New Jersey.  The Episcopal Diocese of New Jersey has more than 158 parishes and covers the area south of Newark to Cape May, New Jersey.  How I came about this position is really funny.  I happened not to attend a diocesan committee meeting and was selected as the conference chair.

Tip # 1 – Be sure to attend all committee meetings

I had been a committee member on the previous anti-racism conference team and had experience as the inaugural fall conference chair for the newly formed Toastmasters District 83.  One of the challenges was coordinating group meetings because the location that we met previously was not going to be available.  The rising gas prices and logistical issue prompted me to come up with alternative solutions.

Solution # 1 – Establish a free Teleconference line for the committee

Solution # 2 – Meeting time will not exceed an hour

Solution # 3 – Record conference call so people who missed the meeting could hear it

Solution # 4 – Built and internet membership site to post the recorded meetings

These solutions introduced the committee members to technology that they had not used previously.  This allowed the meetings to be more efficient and productive.    In fact this process worked so well that they have adopted this process and currently use it for meeting.

I presented the results of being an anti-racism conference chair at my local Toastmasters club as part of a high performance leadership project (HPL).   High Performance Leadership is a module project in Toastmasters in which you establish a committee, a vision, a leadership project to work through and give speeches along the way.  In the video I am presenting the results of my HPL and hope you enjoy it.