Change in life is inevitable, but hard to deal with. When that change occurs in the work place it can be even more difficult to accept. If change is imposed on a work force without including them in the process and providing insight for the need to change it may cause turmoil in the organization. This discourse can adversely impact the customer service provided by the staff, managers and department directors of the organization. We utilize a highly acclaimed video on embracing change to facilitate the understanding of why individuals need to embrace change and how this change in mindset can work to their advantage. A book is used to complement the video providing a reference for attendees to reinforce the principles that are presented in the video. Repeated reading and reference to the book will also help the attendees to solidify their role in the process of adopting a change mindset. We offer full or half day trainings customized for your organization and designed to meet the challenges of changing the work culture of your organization.