What is customer service excellence? It is not just a state of mind, an attitude, or a belief, it is an experience. Attendees will discover the advantage of providing exceptional customer service to their clients and how to use self empowerment to unlock the door to exceptional customer service. This interactive training provides the opportunity to utilize information obtained from mystery shopping or calling the organization to share their customers’ experience. Personality assessments of individual staff members may also be utilized to enhance better communication with customers and provide opportunities for staff to develop and nurture their customer interactions. Attendees will take an active part in improving customer service by playing the role of a customer. Tips and strategies will be shared and they will learn how to develop a service recovery plan to ensure exceptional customer service. We provide full or half day trainings customized for your organization and designed to help take your organization to the next level of customer service excellence.